Returns & Exchanges

At Under Control Instruments, we want you to be completely satisfied with your home hardware and monitoring solutions. If a product does not meet your expectations, you may return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all manuals, cables, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned instrument for quality assurance, we will process your refund to the original payment method within 5-7 business days.